TTI Warranty

-Liquid Damage-

-Mechanical & Electrical Failures-

-Screen Failure-

-Wi-fi Failure-

-Won't Power On-

-Hard Drive Failure-

 

Take comfort in knowing your Pc is covered!

We'll Cover your Laptop or Desktop for Drops, spills, or accidents.

Contact us to submit your claim at [email protected] anytime 24/7. Please have receipt of purchase and device in hand. 

Many claims are approved instantly. In other cases, a specialist will contact you and guide you through next steps.

We'll mail you a pre-paid express shipping box to send your computer in for repair.

We’ll fix your computer generally within two or three days. If we can’t repair it, we’ll send you a replacement or reimburse.

 

There are two types of plans:

Plans with Accident Protection and Standard Plans. The only difference is that Plans with Accident Protection cover accidents like drops and spills, while Standard Plans do not.

 

Standard Hardware Failure – Covered

If your computer has a component inside of it that is not performing adequately, your laptop standard warranty entitles you to send your system in and have the part repaired or replaced.

Common hardware issues might include the following:

• Keyboard problems
• Monitor problems
• Hard drive failure
• Ram failure
• Faulty display/USB ports
• Faulty fans

The above is just an example of any number of hardware faults we would be liable to help you with.

 

Standard Operating System Issues – Covered

Interface crashes. Inconsistent boot-ups… If you’re experiencing operating system issues like those with your Windows or Mac OS, we can help you fix your system.

OS issues can typically be remedied over the phone. Occasionally we'll require sending your system in for repair.

 

Damages not covered In Standard Warranty

 

 Broken Screens – Not Covered

If your laptop gets a crack, either minor or severe, your laptop standard warranty will not cover your screen repairs. Screen damage is the fault of the laptop owner and not a common Issue. Because of that, TTI won’t give you free support and will instead ask that you pay for them to repair damages.

 

Water Damage – Not Covered

If your laptop was exposed to water that results in the failure of certain pieces of hardware or wholesale system failure, your machine will not be covered.

Since water damage isn’t always apparent from the outside, many water damage claims get filed by consumers as standard hardware failure claims. Because of that, the first thing TTI will look for when assessing your claim’s validity will be signs of exposure to water.

Suspected water exposure is one of the top reasons why warranty claims are denied.

 

Theft – Not Covered

Again, since theft did not occur as a common fault, even with adequate proof of theft like a police report, TTI will not replace your system.

While strides are being made by operating system manufacturers to help deter laptop theft, unfortunately, laptop anti-theft measures pace well behind those being implemented in smartphones. That makes laptops a frequent theft target.

 

Natural Disaster Damage – Not Covered

Even in the event where damage caused to your system was through no fault of your own, your standard laptop warranty still won’t cover you.

Examples of natural disaster damage that effect laptops include floods, earthquakes, and fires.

 

 

Standard Plans do not cover:

• Accidents like drops and spills

• Physical (cosmetic) damage

• Replaceable parts (bulbs, etc.)

• Commercial use

• Intentional damage

• Loss or theft

 

 

What do Plans with Accident Protection cover?

 

You're covered for everything the Standard Plan covers, plus accidents like:

 

Devices purchased from retail sellers are able to be covered under our warranty but must be bought within 60 days of contacting us. 

Must have proof and date of Purchase.